FAQ
Frequently asked questions that we hear from clients the most.
Faq
Frequently Asked Questions
These are questions and answers we often get about our services and offerings. See the information below which will assist in making your decision to go with Alu-Decor easier.
1. What does Alu-Decor specialize in? Alu-Decor specializes in the manufacturing, supply, and installation of high-quality aluminium and glass products, including doors, windows energy efficient single and double glazed, frameless (only) balustrades, shopfronts, and custom aluminium solutions.
2. Where is Alu-Decor based? We are based in Gauteng South Africa and serve both residential and commercial clients in Gauteng. Contact us to confirm availability in your area.
3. Do you offer free quotes? Yes! We provide free, no-obligation quotes. Get in touch with us to discuss your project requirements.
4. How do I request a quote? You can request a quote by filling out our online form on our website, calling us, or sending an email with your project details.
5. What types of clients do you work with? We work with homeowners, businesses, architects, property developers, and contractors to provide custom aluminium and glass solutions.
6. Do you provide glazing certificates? Yes, we are aaamsa and saga sa gda members and can provide a glazing certificate on job completion.
1. What types of aluminium doors do you offer? We offer a variety of aluminium doors, including sliding doors, stacking doors, pivot doors, and hinged doors and sliding folding doors all designed for durability and modern aesthetics.
2. Do you manufacture and install aluminium windows? Yes, we manufacture and install aluminium windows, including casement, sliding, and fixed windows, available in various designs and finishes.
3. Can I get custom aluminium and glass designs? Absolutely! We specialize in bespoke designs tailored to your specific needs and preferences.
4. Do you provide glass balustrades? Yes, we design and install high-quality glass balustrades for balconies, staircases, and pool enclosures.
5. What type of glass do you use? We use high-quality, safety-approved glass, including toughened glass, laminated glass, and energy-efficient glass options.
6. Do you offer repairs and maintenance services? Yes, we provide repair and maintenance services for aluminium and glass installations to keep them in top condition.
1. How long does it take to complete an installation? Our standard lead times is 3 weeks from date of order if a quicker lead time is required we are happy to discuss and possibly assist.
2. Can I see samples before ordering? Yes, we can provide samples and recommendations to help you choose the right materials for your project.
3. Do you remove old windows and doors? Yes, we offer removal and disposal services for your old windows and doors as part of our installation process.
4. What areas do you provide services? We service clients throughout Gauteng. Contact us to confirm service availability in your location.
1. How is pricing determined? Pricing depends on the type of product, materials used, size, and installation requirements. Contact us for a tailored quote.
2. Do you offer financing or payment plans? We currently accept various payment methods but do not offer financing at this time.
3. What payment methods do you accept? We accept EFT and Credit Card payments and other secure payment methods. Details will be provided upon request.
1. Do your products come with a warranty? Yes, all our aluminium and glass products come with a 2 year warranty.
2. What should I do if I have an issue with my installation? If you experience any issues, contact our support team, and we will assist you promptly.

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